รบกวนสอบถามครับ Apple ตอบกลับมาแบบนี้ หมายถึงอะไรครับ ??

พอดีซื้อไอเทมในเกมส์ไปแล้วไม่ได้รับ  เลยติดต่อ Apple แบบ งู ๆ ปลา ๆ ไป  รบกวนช่วยดูด้วยครับ

This is Arshad from iTunes Store Customer Support. Thank you for replying us with the concern. I am glad to assist you.

I have issued refund on this in app purchase. As the in apps are third party content,
we do not have the contact details of the developer. I request you to contact the developer about this issue.

I do hope that this is helpful and if there is anything else I might be able to assist with in regards to your account or its purchases, please reply to let me know.

Have a good day!

Sincerely,

Arshad
iTunes Store Customer Support






*** แก้ไขเพิ่มเติมที่คุยกันก่อนได้รับอีเมล์ตามด้านบนครับ ***

ครั้งแรก ส่งเรื่องขอเคลมไอเทมในเกมส์ก่อนครับ แต่ไม่ได้รับการติดต่อกลับ เลยส่งปัญหาให้ทางแอปเปิ้ล และได้รับอีเมล์ฉับแรกมาดังนี้ครับ

[Spoil] คลิกเพื่อดูข้อความที่ซ่อนไว้Welcome to iTunes Store Customer Support. My name is Arshad. I am sorry for delay in getting back to you.
I appreciate your patience. I understand that you did not received the in apps which you have purchased.
I know how it feels not getting what you have purchased and billed for. Not to worry, I will be assisting you with best possible options.

I regret the inconvenience caused, but I’m unable to re-post the In app from my end. I have hence gone ahead and issued refund for the purchase.
I would also like to inform you that, while most of the transactions go smoothly, sometimes the developer’s game servers might be slower than usual or experience an error.
There are a few things you can try from your end to see if the in-apps are delivered.

If your purchases do not appear, try closing the game, power cycling your device by holding the home button and the power button at the same time until the device powers off.
Turn the device and the game back on and your in-app should be credited to you.

After reviewing the circumstances of your case, we issued a refund for the purchase.

I have reversed the charge for this purchase. In five to seven business days, a credit of 19.99 USD should be posted to the credit card that appears on the receipt for that purchase.
Refunds once issued by iTunes Store support may take up to 10 business days to arrive.
Please be sure to speak with your bank/credit card issuer in the meantime in order to have them on the lookouts for your refunds.

The developer of this application LINE Corporation, may be able to provide information about why you did not receive the In-App Purchase. To contact them directly, please visit:

https://lg-cs.line.me/fm/public/inquiry/index

Note: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.

I do hope that this is helpful and if there is anything else I might be able to assist with in regards to your account or its purchases, please reply to let me know.

Have a good day!

Sincerely,

Arshad
iTunes Store Customer Support

ผมก็เลยส่งกลับข้อความกลับไป ตามภาาาอังกฤษงู ๆ ปลา ๆ เพราะเหมือนเขาว่าคืนได้ แต่ทำไมต้องให้เราติดต่อทางเกมส์อีก
เพราะผมพยายามติดต่อหลายครั้งแล้ว  แต่ไม่มีใด ๆ เกิดขึ้นครับ  ผมตอบกลับไปประมาณนี้

[Spoil] คลิกเพื่อดูข้อความที่ซ่อนไว้Dear Arshad,
Thank you for your reply. I'm very worried about this payment. I'm have inconvenience and very worried during the day after my payment but not received Item in game.

Because i'm try to contact LINE Corporation for my problem is not received game item after purchase. I'm already contact LINE Corporation via in-app game & e-mail. But i'm not received anything, have only the auto reply message.

I hope this case you can help me for get back the Item in game Or If you can't. Could you help me to contact LINE Corporation for Refund my money back to my bank account.

Because i'm never received anything after purchase. I'm think the developer of LINE Corporation, can check it. I'm not received Item after purchase it true!!.

Ps. Sorry for my basic English. I'm not proficient in English.

I'm looking forward to hearing from you soon. Thank you.


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