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Thanks for contacting us. I understand that you are having issues with he game "Ragnarok M : Eternal Love” where you have made some in-app purchases. I’m happy to assist you. I’ve included some information below to help with this.
For information on troubleshooting apps, see this article:

https://support.apple.com/HT201398

If you continue to have issues with content in this app, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app.  Use this link to contact the app’s developer:

https://www.facebook.com/PlayRagnarokM/

If the developer responds to your inquiries,  please provide a screenshot of their email, chat conversation or comment regarding this issue.

Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.

If you still need help after contacting the app's developer, reply to this email. I’m here to help.

Thanks,
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