ผมได้สั่งของจากทาง Amazon ไปเมื่อวันที่ 20-12-2017 โดยได้รับ email แจ้งว่าจะได้รับสินค้าภายในวันที่ 9-1-2018 ระหว่างนี้ผมก็คอยติดตาม tracking ตลอดผ่าน i-parcel ปรากฏว่า เมื่อถึงวันที่ 9 สินค้าก๋ยังไม่มาถึง โดยได้รับแจ้งว่าเครื่องบินดีเลย์และสภาพอากาศไม่เอื้ออำนวย พร้อมได้รับแจ้งว่าจะได้รับสินค้าภายในวันที่ 17-1-2018 และหากยังไม่ได้รับให้แจ้งกลับ ระหว่างนี้ผมก็ดูใน tracking ใน i-parcel ปรากฏ ดังนี้ครับ
Fri. 5 Jan 14:37 PM An airline delay has occurred. We are adjusting plans and working to deliver your package as soon as possible. Na, TH
Thu. 4 Jan 9:37 AM Exported i-Parcel and in transit to country of destination
Thu. 4 Jan 14:00 PM Your package has been delayed due to external factors, weather-related, beyond our control. We are adjusting delivery plans as quickly as possible. Na, TH
Wed. 27 Dec 7:32 AM Received at i-Parcel Edison, US
Fri. 22 Dec 12:56 PM Your shipment has been flagged for review of the contents prior to export
Fri. 22 Dec 12:56 PM Package details received electronically from Seller
คือ ขาดการรายงานตั้งแต่วันที่ 6-1-2018 ผมเลยเมลล์ไปทาง Amazon ซึ่งทางฝ่าย customer service ก็ตอบเมลล์กลับมาดังนี้ครับ
Hello,
I certainly understand your disappointment due to the delivery issue with your order, this is definitely something we don't want our valuable customer like you to experience.
To best help you with this, I've contacted the shipping department they informed me that there was a delay in delivery due to severe weather conditions.
However, carrier has informed me that they'd need a call from your end so that they could provide most accurate information on this, hence, I'd request you to please contact the carrier.
For your convenience, I'm providing you the contact details of the carrier:
customer.service@i-parcel.com.
1-888-472-7235
I understand the inconvenience this situation has caused. On this occasion, I would like to offer you a refund of the original shipping charges, a value of 16.64 USD as a gesture of good will.
This refund will go through within the next 3-5 business days.
Under any rare circumstances, if carrier fails to help you on this or if you don't receive the package by the end of January 17, 2018, I'd request you to please write back to us, so that we can help you with full refund.
Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
We appreciate your patience and look forward to serving you again in the near future.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Sushmitha S
และตอนนี้ในระบบขึ้น refund ค่า shipping มาให้แล้ว
รายละเอียดตามนี้ครับ
Item(s) Subtotal: THB 796.39
Shipping & Handling: THB 576.42
Total before tax: THB 2,049.00
Estimated tax to be collected: THB 0.00
Import Fees Deposit THB 676.19
Grand Total: THB 2,049.00
*** Refund Total: 576.42 (16.64 USD)***
อยากขอสอบถามว่า Amazon จะคืนยังให้ยังไงครับ จะคืนเข้าบัตร SCB credit card ที่ผมใช้ตัดบัตร หรือ คืนเข้าบัญชี Amazon สำหรับใช้จ่ายครั้งต่อไป หรือ อย่างไรครับ
มือใหม่ซื้อผ่าน Amazon ครั้งแรกครับ
การคืนค่า shipping charges ของ Amazon
Fri. 5 Jan 14:37 PM An airline delay has occurred. We are adjusting plans and working to deliver your package as soon as possible. Na, TH
Thu. 4 Jan 9:37 AM Exported i-Parcel and in transit to country of destination
Thu. 4 Jan 14:00 PM Your package has been delayed due to external factors, weather-related, beyond our control. We are adjusting delivery plans as quickly as possible. Na, TH
Wed. 27 Dec 7:32 AM Received at i-Parcel Edison, US
Fri. 22 Dec 12:56 PM Your shipment has been flagged for review of the contents prior to export
Fri. 22 Dec 12:56 PM Package details received electronically from Seller
คือ ขาดการรายงานตั้งแต่วันที่ 6-1-2018 ผมเลยเมลล์ไปทาง Amazon ซึ่งทางฝ่าย customer service ก็ตอบเมลล์กลับมาดังนี้ครับ
Hello,
I certainly understand your disappointment due to the delivery issue with your order, this is definitely something we don't want our valuable customer like you to experience.
To best help you with this, I've contacted the shipping department they informed me that there was a delay in delivery due to severe weather conditions.
However, carrier has informed me that they'd need a call from your end so that they could provide most accurate information on this, hence, I'd request you to please contact the carrier.
For your convenience, I'm providing you the contact details of the carrier:
customer.service@i-parcel.com.
1-888-472-7235
I understand the inconvenience this situation has caused. On this occasion, I would like to offer you a refund of the original shipping charges, a value of 16.64 USD as a gesture of good will.
This refund will go through within the next 3-5 business days.
Under any rare circumstances, if carrier fails to help you on this or if you don't receive the package by the end of January 17, 2018, I'd request you to please write back to us, so that we can help you with full refund.
Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
We appreciate your patience and look forward to serving you again in the near future.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Sushmitha S
และตอนนี้ในระบบขึ้น refund ค่า shipping มาให้แล้ว
รายละเอียดตามนี้ครับ
Item(s) Subtotal: THB 796.39
Shipping & Handling: THB 576.42
Total before tax: THB 2,049.00
Estimated tax to be collected: THB 0.00
Import Fees Deposit THB 676.19
Grand Total: THB 2,049.00
*** Refund Total: 576.42 (16.64 USD)***
อยากขอสอบถามว่า Amazon จะคืนยังให้ยังไงครับ จะคืนเข้าบัตร SCB credit card ที่ผมใช้ตัดบัตร หรือ คืนเข้าบัญชี Amazon สำหรับใช้จ่ายครั้งต่อไป หรือ อย่างไรครับ
มือใหม่ซื้อผ่าน Amazon ครั้งแรกครับ