เก็ทแล้ว = I get it หรือ I got it ?

Internet went down on monday, made a ticket in the 3BB app, and i got a call from contact center saying technician will call, no one did, not that day or the next. I made another ticket yesterday, on

ประโยคว่า Do you get it? ละตอบว่า Yes I got it หนูงงตรงทำไมถึงใช้เป็น got คะ 

Sawasdee ka, I can read thai but cannot type in Thai. You can feel free to reply back to me in Thai na ka. My UK visa got rejected and I have re-applied. It's been 11 working days but I have not got