ถ้าสมาชิกท่านใดมี access เข้า paper เหล่านี้ได้รบกวนขอด้วยนะคะ ส่งมาได้ที่ nishapat@iastate.edu ขอบพระคุณล่วงหน้าค่ะ
1. Nicolaides, A. (2006). Management versus Leadership in the Hospitality Industry. Journal of Travel & Tourism Research, 6(1).
2.Hotel complaint behavior and resolution: A content analysis Link:
http://jtr.sagepub.com/content/36/2/68.short
3. The profitable art of service recovery Link:
https://www.researchgate.net/publication/13184073_The_Profitable_Art_of_Service_Recovery 
รบกวนขอ paper ด้วยค่ะ
1. Nicolaides, A. (2006). Management versus Leadership in the Hospitality Industry. Journal of Travel & Tourism Research, 6(1).
2.Hotel complaint behavior and resolution: A content analysis Link: http://jtr.sagepub.com/content/36/2/68.short
3. The profitable art of service recovery Link: https://www.researchgate.net/publication/13184073_The_Profitable_Art_of_Service_Recovery