Hi Pathtara,
Good Day!
My name is Elaine, a senior advisor of iTunes Store/MacApp Store. I took over your case from Sandeep, and it is my pleasure to assist you further with your request.
To acquaint myself with the situation, I have reviewed all previous interactions. I see that you are seeing two $19.99 unknown charges on your bank statement. I know it can be unsettling to notice unexpected charges. I have provided you necessary information about your concern below.
Pathtara, under the circumstances, the iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.
Allow me to take a moment to clarify exactly what a "Chargeback" request is for. When purchases are found to be fraudulent, the standard procedure is for financial institutions to issue chargeback requests.
Once a chargeback request is issued, we immediately and automatically assist the bank in getting your funds back to you. We also use that chargeback to be able to trace fraudulent purchases and disable any accounts involved in unauthorized activity.
All that is required of the cardholder during this process is to call the credit card company and report the charges. This is standard for fraud cases, not just with the iTunes Store.
I can understand how this can be a troubling situation to find yourself in, however reporting the fraud and requesting a refund from the bank is all you need to do. Your bank and iTunes will take care of the rest for you.
As an iTunes Store Customer Advisor, I do not handle investigations into unauthorized purchases, which are handled by a specialist team. This team cannot discuss any details of the investigation with you unless presented with a subpoena from your legal advisor. Apple cannot divulge account information, activity, IP addresses, or any other details unless through legal channels, as it would violate privacy policies otherwise.
Pathtara, I sincerely hope that this situation never repeats itself, and that you are able to continue to enjoy iTunes for a long time to come. Should you need anything else regarding iTunes or this matter, please don't hesitate to let me know. I will be pleased to assist you further.
ผมก็พออ่านคร่าวๆได้ครับ ผสม google ช่วยแปล คือว่าทางแอปเปิลให้ผมทำเรื่องกับธนาคาร ละรอทางแอปเปิ้ลทำเรื่องให้อีกทีนึง อย่างนี้ผมเข้าใจถูกไหมครับ
ทาง apple ส่งอีเมลมาแบบนี้ รบกวนผู้รู้ช่วยทีครับ
Good Day!
My name is Elaine, a senior advisor of iTunes Store/MacApp Store. I took over your case from Sandeep, and it is my pleasure to assist you further with your request.
To acquaint myself with the situation, I have reviewed all previous interactions. I see that you are seeing two $19.99 unknown charges on your bank statement. I know it can be unsettling to notice unexpected charges. I have provided you necessary information about your concern below.
Pathtara, under the circumstances, the iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.
Allow me to take a moment to clarify exactly what a "Chargeback" request is for. When purchases are found to be fraudulent, the standard procedure is for financial institutions to issue chargeback requests.
Once a chargeback request is issued, we immediately and automatically assist the bank in getting your funds back to you. We also use that chargeback to be able to trace fraudulent purchases and disable any accounts involved in unauthorized activity.
All that is required of the cardholder during this process is to call the credit card company and report the charges. This is standard for fraud cases, not just with the iTunes Store.
I can understand how this can be a troubling situation to find yourself in, however reporting the fraud and requesting a refund from the bank is all you need to do. Your bank and iTunes will take care of the rest for you.
As an iTunes Store Customer Advisor, I do not handle investigations into unauthorized purchases, which are handled by a specialist team. This team cannot discuss any details of the investigation with you unless presented with a subpoena from your legal advisor. Apple cannot divulge account information, activity, IP addresses, or any other details unless through legal channels, as it would violate privacy policies otherwise.
Pathtara, I sincerely hope that this situation never repeats itself, and that you are able to continue to enjoy iTunes for a long time to come. Should you need anything else regarding iTunes or this matter, please don't hesitate to let me know. I will be pleased to assist you further.
ผมก็พออ่านคร่าวๆได้ครับ ผสม google ช่วยแปล คือว่าทางแอปเปิลให้ผมทำเรื่องกับธนาคาร ละรอทางแอปเปิ้ลทำเรื่องให้อีกทีนึง อย่างนี้ผมเข้าใจถูกไหมครับ