Hi my name is Mr. Chayapohol Samlee.
I was booked on flight EK 370 gate 21A departing Dubai at 3:20 pm boarding at 2:40 pm for Bangkok, Thailand. I arrived at the gate and asked the rep if if this was the right gate, she said yes it was the right gate. I waited and waited and when I finally got nervous I went to the counter to see what was going on.
They said the gate was changed and the plane had already left. They were fairly rude and very unhelpful, they booked me and another gentleman, Dr. Vorachoat Karunyasopon, who happened to be in tears on the next flight.
They did NOT announce the gate change and if they did so it was prior to us arriving, which was withing the time the ticket says we needed to. The departure screen said the flight was on schedule and there were people at the gate. we had no reason to assume anything was wrong.
The counter people were very condescending and left us alone in a strange city without any help.
They also did not call out our names or make any effort what so ever to see to our needs. They charged us AED 420 for penalty fees. How is this our fault?? Is this the kind of service we can expect from such a world class airline. We are extremely disappointed; we hope you can do something for us.
Thank you for taking the time to read this e-mail.
Sincerely,
Mr. Chayapohol Samlee bokink reff ICNGT2 email: cathodicthai@gmail.com PLS CAREFULL IF USE THE AIRLINE THAT CHANGE THE GATE
[CR] ควรเลือกสายการบินที่มีความรับผิดชอบมากว่านี้
I was booked on flight EK 370 gate 21A departing Dubai at 3:20 pm boarding at 2:40 pm for Bangkok, Thailand. I arrived at the gate and asked the rep if if this was the right gate, she said yes it was the right gate. I waited and waited and when I finally got nervous I went to the counter to see what was going on.
They said the gate was changed and the plane had already left. They were fairly rude and very unhelpful, they booked me and another gentleman, Dr. Vorachoat Karunyasopon, who happened to be in tears on the next flight.
They did NOT announce the gate change and if they did so it was prior to us arriving, which was withing the time the ticket says we needed to. The departure screen said the flight was on schedule and there were people at the gate. we had no reason to assume anything was wrong.
The counter people were very condescending and left us alone in a strange city without any help.
They also did not call out our names or make any effort what so ever to see to our needs. They charged us AED 420 for penalty fees. How is this our fault?? Is this the kind of service we can expect from such a world class airline. We are extremely disappointed; we hope you can do something for us.
Thank you for taking the time to read this e-mail.
Sincerely,
Mr. Chayapohol Samlee bokink reff ICNGT2 email: cathodicthai@gmail.com PLS CAREFULL IF USE THE AIRLINE THAT CHANGE THE GATE