ผมส่งคำร้องไปแล้ว เค้าตอบกลับมายาวมากๆ ใครเก่งภาษา ช่วยดูให้ผมทีครับ จะร้องไหลแล้ว เครียดมาก
เค้าตอบเมลกลับมาไวมากๆ ผมส่งคำร้องไปตอน เที่ยงครึ่ง ทางเค้าตอบกลับมาตอนบ่าย 2
Thank you for contacting iTunes Store Customer Support. My name is Fenerose, your iTunes Store Advisor. I am sorry to know that you have inadvertently purchased an in-app and would like to know if there is a way for this item to be returned. Rest assured that I will do my best to help you with this request.
Amika, I am happy to inform you that I have been able to reverse the charge incurred for "Ragnarok Mobile". Please note that all iTunes sales are final, so this is an exception that I cannot promise will be granted again.
In ten business days, a credit of 49.99 USD should be posted to the credit card that appears on your receipt for this purchase.
In addition, please be advised that you can set up restrictions to your devices so that whenever a purchase is attempted, your password will be required. Kindly follow these steps to set up this restriction:
1) Tap Settings on your device's home screen.
2) Tap General.
3) Tap Restrictions.
4) Tap Enable Restrictions and enter a password. This passcode will prevent restrictions from being disabled without your permission. Take note of the passcode for future reference.
5) Scroll down to the Allowed Content section. Switch the Required Password option from 15 minutes to Immediately."
Also, I have included this article for your reference:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT42130
I will be happy to hear back from you to ensure that this matter has been taken care of. Should you have other concerns, please feel free to respond to this email so I can assist you further. Keep safe and have a great day!
Sincerely,
Fenerose
iTunes Store/Mac App Store Customer Support
Please Note: I work Sunday - Thursday, 7:00PM-4:00AM EST
ช่วยทีครับ ผมจะได้เงินคืนมั้ย จาก Apple
เค้าตอบเมลกลับมาไวมากๆ ผมส่งคำร้องไปตอน เที่ยงครึ่ง ทางเค้าตอบกลับมาตอนบ่าย 2
Thank you for contacting iTunes Store Customer Support. My name is Fenerose, your iTunes Store Advisor. I am sorry to know that you have inadvertently purchased an in-app and would like to know if there is a way for this item to be returned. Rest assured that I will do my best to help you with this request.
Amika, I am happy to inform you that I have been able to reverse the charge incurred for "Ragnarok Mobile". Please note that all iTunes sales are final, so this is an exception that I cannot promise will be granted again.
In ten business days, a credit of 49.99 USD should be posted to the credit card that appears on your receipt for this purchase.
In addition, please be advised that you can set up restrictions to your devices so that whenever a purchase is attempted, your password will be required. Kindly follow these steps to set up this restriction:
1) Tap Settings on your device's home screen.
2) Tap General.
3) Tap Restrictions.
4) Tap Enable Restrictions and enter a password. This passcode will prevent restrictions from being disabled without your permission. Take note of the passcode for future reference.
5) Scroll down to the Allowed Content section. Switch the Required Password option from 15 minutes to Immediately."
Also, I have included this article for your reference:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT42130
I will be happy to hear back from you to ensure that this matter has been taken care of. Should you have other concerns, please feel free to respond to this email so I can assist you further. Keep safe and have a great day!
Sincerely,
Fenerose
iTunes Store/Mac App Store Customer Support
Please Note: I work Sunday - Thursday, 7:00PM-4:00AM EST