รายละเอียด
Annex “B”
Job Description : Bilingual-Speaking Agent (Thai/English)
Job Location : Manila, Philippines
Duties & Responsibilities:
• Answers inbound calls as well as assist customers who have specific inquiries and also to handle and resolve customer complaints;
• Build customer’s interest in the services and products offered by the company;
• Provide personalized customer service of the highest level;
The successful candidate must have/be:
• Experience in a fast-paced, customer-focused environment;
• Average communication skills in English;
• Able to speak, read and write in Thai;
• Able to establish phone conversation and rapport with customers;
• Assertive, persuasive, and has the passion to influence other people and should be high-spirited;
• Strong knowledge of MS Office applications;
• Willing to work on shifting schedules.
Compensation package
Bases salary (range) : xxx
De Minimis : xxx
Language Allowance : xxx
Other Hiring Details
Hiring Department : Operations Department
Hiring Manager : Operations Manager
Role directly reports to :
Direct reports (position) : Team leader
Direct reports (number) :
Contact :
GREGGY ELIS
HR Associate | Human Resources
PCCW TELESERVICES (PHILIPPINES) INC.
10/F Unionbank Plaza, Meralco Ave. corner Onyx St.,
Ortigas Center, Pasig City, Philippines 1600
Cel. No.: (+639175052393)
Tel. No.: (PH) I (+632) 620.2100 loc. 1308
Fax No.: (PH) I (+632) 437.7781
E-mail: greggy.elis@pccwteleservices.com.ph
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Annex “B”
Job Description : Bilingual-Speaking Agent (Thai/English)
Job Location : Manila, Philippines
Duties & Responsibilities:
• Answers inbound calls as well as assist customers who have specific inquiries and also to handle and resolve customer complaints;
• Build customer’s interest in the services and products offered by the company;
• Provide personalized customer service of the highest level;
The successful candidate must have/be:
• Experience in a fast-paced, customer-focused environment;
• Average communication skills in English;
• Able to speak, read and write in Thai;
• Able to establish phone conversation and rapport with customers;
• Assertive, persuasive, and has the passion to influence other people and should be high-spirited;
• Strong knowledge of MS Office applications;
• Willing to work on shifting schedules.
Compensation package
Bases salary (range) : xxx
De Minimis : xxx
Language Allowance : xxx
Other Hiring Details
Hiring Department : Operations Department
Hiring Manager : Operations Manager
Role directly reports to :
Direct reports (position) : Team leader
Direct reports (number) :
Contact :
GREGGY ELIS
HR Associate | Human Resources
PCCW TELESERVICES (PHILIPPINES) INC.
10/F Unionbank Plaza, Meralco Ave. corner Onyx St.,
Ortigas Center, Pasig City, Philippines 1600
Cel. No.: (+639175052393)
Tel. No.: (PH) I (+632) 620.2100 loc. 1308
Fax No.: (PH) I (+632) 437.7781
E-mail: greggy.elis@pccwteleservices.com.ph